Can I trigger auto-replies only in specific scenarios?

Yes, you can apply advanced filtering rules to control exactly when an auto-responder should be triggered. This allows you to tailor responses based on specific ticket attributes or customer context.

🎯 Available filters include:

• Status

• Sentiment

• Priority

• Type

• Tags

• Assignee

• Ticket

• Accounts

• Customer contacts

You can combine multiple filters to refine the rule further.

Note: Filters operate on a Match ALL logic — meaning all selected conditions must be met for the auto-responder to trigger.

This gives you the flexibility to send auto-responses only when it truly makes sense.