Govind
Last updated: 20 June 2025
AI-powered support automation
Smart ticket detection: Automatically detects support requests from Slack, MS Teams, email, Discord, and web chat.
Auto-ticket creation and tagging: Instantly creates, tags, and routes tickets to the right teams.
AI agents in action: Update statuses, add fields, tag tickets, route conversations, and even write support articles—autonomously.
Natural language intelligence
Ask questions like “Show open escalations by account” or “How many SLA breaches last week?” and get instant answers.
Available within Thena, Claude, Raycast, or any client that supports Thena MCP.
Multi-channel platform support
Operates across Slack, email, MS Teams, Discord, and web chat.
One centralized view for all channels, all tickets, and all accounts.
End-to-end ticketing system
SLA tracking with intelligent alerts
CSAT measurement and analysis
AI-powered auto-responder
Custom workflows for escalations and routing
Team boards for internal visibility
Flexible statuses, tags, and fields
Clean, modern UI optimized for support speed
Account-centric support
View all tickets, notes, tasks, and activity under each account
Enrich accounts with external data (Zoom, CRM, or custom sources)
Perfect for B2B teams that need full context at every step
Broadcasts and customer reachouts
Send bulk Slack messages or emails directly from Thena
Run one-time campaigns or set up drip workflows
Proactive, scalable communication built for customer success and product teams
Knowledge base and help center
Create help articles, manage categories, and publish them publicly
Write with AI, track views, and embed support workflows
Unified with the support experience, not bolted on
