Can portal be used by customers not in Slack?

Yes, absolutely! You can invite your customers to the Customer Portal even if they aren’t part of your Slack workspace. Once invited, they can create new tickets, track the real-time status of their existing requests, view past conversations, and stay informed throughout the support lifecycle—all from a centralized portal.

This is especially useful for external stakeholders, partners, or customers who may not use Slack but still need an efficient way to get support. You can manage and respond to their tickets directly from your Thena dashboard, keeping all communications organized in one place. It’s secure, streamlined, and ensures a great support experience for everyone involved.