Can I add web chat to a public site for guest users?

Yes, you can embed the web chat on a public site so users without login can chat with the AI agent.

To enable this, simply remove the following snippet from the deployment code:

user: {
  email: 'test@example.com',
  name: 'Test User (HMAC)',
  hash: 'YOUR_SERVER_SIDE_GENERATED_HMAC_HASH'
}

This ensures the chat runs in guest mode without requiring authentication.

And yes, this will still allow end-users to create a ticket in your Thena dashboard if human intervention is needed. In such cases, the AI agent will prompt the user to provide their name and email address so the ticket can be submitted on their behalf.