Victor
Last updated: 25 June 2025
The platform supports several methods:
Round-robin assignment – Distributes tickets equally among agents.
Load balancing – Considers each agent’s current workload and availability.
Auto-assignment rules – Automates ticket assignment based on categories, priority, or custom fields.
Manual assignment – Lets team leads or authorized agents directly assign a ticket to the best-suited team member.
Skills-based routing (coming soon) – Automatically assigns tickets to agents based on their specific skills and proficiency.
