How does conditional logic work in the forms?

Our dynamic rule builder allows you to create powerful, condition-based logic within your forms. Using a simple “if-this-then-that” interface, you can configure how your form behaves based on user inputs or previous selections.

Here’s what you can do:

• Conditionally show or hide fields/sections to streamline the user experience.

• Make fields required only under specific conditions (e.g., only if the requester belongs to a certain team).

• Set default values dynamically based on input.

• Chain multiple conditions—evaluated in ascending order—for even more granular control.

• Use operators like equals, not equals, contains, not contains, is empty, and is not empty to define flexible logic for each condition.

• Match based on selected native or custom ticket fields, enabling a wide range of customizations.

This gives your forms intelligence—tailored to fit each scenario without any code. Just add conditions, define your logic, and Thena does the rest.