How can I create a custom ticket field for a specific team?

Hover over the team name in the left navigation bar and click the three-dot options icon.

Click Team settings.

Select Ticket fields from the left menu.

Click Create field.

Enter the Name, an optional Description, and select the Field type.

• You’ll see a Preview section below the Field Type, which gives you a visual of the selected field type along with an example value.

Optionally, add a Placeholder and Hint text to guide users.

Under Settings, choose whether this field should be mandatory during ticket creation or closure:

• If marked mandatory on close, the support rep will need to complete this field before closing the ticket.

• If marked mandatory on creation, the customer must fill it out to submit the ticket.

Lastly, you can choose to auto-add this field to all your forms.