What agents are available and what do they do?

We currently have two AI agents:

Jamie – Customer Ops Manager

Jamie handles internal support workflows and can automate the following:

• AI-powered ticket summarization

• AI-driven status updates

• Smart ticket deflection in Slack, MS Teams, and Email

Taylor – Customer Support Agent

Taylor is connected to Web Chat and engages directly with your customers. It handles conversations in real time until they’re converted into tickets within the Thena dashboard.

💡 More AI agents are coming soon to make your workflows even more powerful—automating routine tasks and assisting your teams more intelligently across platforms.